CLASS 12 BUSINESS STUDIES
UNIT–1: NATURE & SIGNIFICANCE OF MANAGEMENT (CHAPTER 1)
10 MCQs
-
Management is considered a ___
a) Science
b) Art
c) Profession
d) All of these -
The main objective of management is:
a) Profit maximisation
b) Coordination of activities
c) Maintaining discipline
d) Reducing competition -
Which function of management involves “thinking before doing”?
a) Organising
b) Planning
c) Directing
d) Controlling -
Management is ___ because it is applicable to all types of organisations.
a) Goal-oriented
b) Pervasive
c) Multidimensional
d) Intangible -
“Getting things done through people” is said by:
a) Henry Fayol
b) F.W. Taylor
c) Koontz and O’Donnell
d) Peter Drucker -
Which level of management frames policies?
a) Top level
b) Middle level
c) Lower level
d) None -
Directing includes:
a) Motivation
b) Leadership
c) Supervision
d) All of these -
Management aims at achieving ___ objectives.
a) Social
b) Organisational
c) Personal
d) All of these -
Which of the following is not a characteristic of management?
a) Continuous process
b) Group activity
c) Static in nature
d) Intangible -
Management is needed at:
a) Top level only
b) Middle level only
c) All levels
d) Operational level only
UNIT–2: PRINCIPLES OF MANAGEMENT (CHAPTER 2)
10 MCQs
-
Who is known as the Father of Scientific Management?
a) Henry Fayol
b) F.W. Taylor
c) Elton Mayo
d) Koontz -
“Unity of Command” means:
a) One boss, one plan
b) One boss, one subordinate
c) One boss, one order
d) Many bosses, one plan -
“Science, not rule of thumb” is associated with:
a) Fayol
b) Taylor
c) Drucker
d) Maslow -
Mental revolution relates to change in attitude of:
a) Supervisors
b) Workers
c) Both management & workers
d) Customers -
“Scalar Chain” refers to:
a) Formal line of authority
b) Informal communication
c) Discipline
d) Unity of direction -
Standardisation and simplification relate to:
a) Scientific management
b) General principles
c) Controlling
d) Motivation -
“Gang Plank” is related to:
a) Fayol
b) Taylor
c) Both
d) None -
Functional foremanship was developed by:
a) Fayol
b) Taylor
c) Maslow
d) Mayo -
In Taylor’s technique, “Differential piece wage system” aims at:
a) Increasing wages
b) Penalising inefficient workers
c) Rewarding efficient workers
d) Both b & c -
Which is NOT a principle of management?
a) Equity
b) Unity of direction
c) Gang plank
d) Stability of tenure
CHAPTER 3 – BUSINESS ENVIRONMENT
10 MCQs
-
Business environment is:
a) Internal
b) External
c) Both
d) None -
Which of the following is a feature of business environment?
a) Dynamic
b) Uncertain
c) Interrelated
d) All of these -
Liberalisation means:
a) Removing trade barriers
b) Increasing taxes
c) Increasing government control
d) None -
GST implementation is an example of:
a) Economic environment
b) Technological environment
c) Legal environment
d) Social environment -
Demonetisation (2016) was a part of:
a) Social change
b) Technological policy
c) Political environment
d) Economic environment -
Which is NOT a component of micro environment?
a) Customers
b) Competitors
c) Political conditions
d) Suppliers -
“Increase in working women” represents:
a) Economic environment
b) Social environment
c) Technological environment
d) Legal environment -
Scanning business environment means:
a) Analysing opportunities & threats
b) Asking competitors
c) Hiring more staff
d) None -
Globalisation leads to:
a) More competition
b) Less competition
c) No competition
d) Only foreign trade -
Political stability helps business by:
a) Creating uncertainty
b) Increasing risk
c) Encouraging investment
d) Reducing employment
CHAPTER 4 – PLANNING
10 MCQs
-
Planning is a ___ function of management.
a) First
b) Last
c) Middle
d) Optional -
“No plan is perfect” refers to which limitation?
a) Time-consuming
b) Rigid
c) Lack of accuracy
d) Costly -
Strategy is formulated at:
a) Lower level
b) Middle level
c) Top level
d) All levels -
Which of the following is NOT a feature of planning?
a) Goal-oriented
b) Futuristic
c) Reduces risk completely
d) Continuous -
Standing plans include:
a) Rules
b) Budgets
c) Programmes
d) Strategy -
“Planning reduces creativity” is a:
a) Feature
b) Limitation
c) Objective
d) None -
A plan prepared for one-time use is:
a) Rule
b) Programme
c) Budget
d) Strategy -
Which of these is NOT a step in planning?
a) Setting objectives
b) Developing premises
c) Fixing responsibility
d) Identifying alternatives -
Which helps in achieving coordination?
a) Policies
b) Rules
c) Planning
d) Strategy -
Planning focuses on:
a) Present
b) Past
c) Future
d) None
CHAPTER 5 – ORGANISING
10 MCQs
-
Delegation includes:
a) Authority
b) Responsibility
c) Accountability
d) All -
Which is NOT an element of delegation?
a) Authority
b) Responsibility
c) Motivation
d) Accountability -
Decentralisation means:
a) Retaining authority
b) Delegating authority
c) Centralising authority
d) None -
Scalar chain represents:
a) Informal authority
b) Chain of command
c) Financial chain
d) None -
“Work is divided into small jobs” refers to:
a) Departmentation
b) Organising
c) Specialisation
d) Coordination -
Formal organisation is based on:
a) Informal relations
b) Official structure
c) Friendships
d) None -
Which organisation develops automatically?
a) Formal
b) Informal
c) Line
d) Functional -
Accountability arises from:
a) Responsibility
b) Authority
c) Power
d) Motivation -
Which form of organisation allows quick decisions?
a) Functional
b) Divisional
c) Line
d) None -
Divisional structure is suitable for firms producing:
a) One product
b) Many products
c) Only services
d) Government goods
CHAPTER 6 – STAFFING
10 MCQs
-
Staffing is a ___ function.
a) Managerial
b) Operative
c) Both
d) None -
Recruitment is a ___ process.
a) Negative
b) Positive
c) Neutral
d) None -
Which is NOT a source of recruitment?
a) Promotion
b) Transfer
c) Advertisement
d) Controlling -
Training that takes place away from the workplace:
a) On-the-job
b) Off-the-job
c) Apprenticeship
d) Coaching -
Job analysis includes:
a) Job description
b) Job specification
c) Both
d) None -
“Assessing employees’ performance” refers to:
a) Recruitment
b) Placement
c) Performance appraisal
d) Induction -
Vestibule training is:
a) On the job
b) Off the job
c) Both
d) None -
Recruitment leads to:
a) More applicants
b) Selection
c) Orientation
d) Training -
The process of choosing the right person is called:
a) Staffing
b) Recruitment
c) Selection
d) Placement -
Which test measures emotional and mental balance?
a) Aptitude test
b) Personality test
c) Trade test
d) Intelligence test
CHAPTER 7 – DIRECTING
10 MCQs
-
Directing is a ___ function.
a) Managerial
b) Operative
c) Both
d) None -
Which is NOT an element of directing?
a) Motivation
b) Communication
c) Leadership
d) Planning -
Maslow’s theory is related to:
a) Communication
b) Motivation
c) Supervision
d) Leadership -
Which of the following is a non-financial incentive?
a) Bonus
b) Profit sharing
c) Recognition
d) Commission -
“Supervision” is performed at which level?
a) Top
b) Middle
c) Lower
d) All levels -
Democratic leadership style means:
a) Autocratic
b) Participative
c) Free-rein
d) Laissez-faire -
Communication that flows from subordinates to superior is:
a) Downward
b) Upward
c) Horizontal
d) External -
Barrier to communication includes:
a) Language
b) Emotions
c) Poor listening
d) All -
“Free-rein” leadership is also known as:
a) Autocratic
b) Laissez-faire
c) Democratic
d) Bureaucratic -
Good communication results in:
a) More conflicts
b) Better coordination
c) Low motivation
d) Confusion
CHAPTER 8 – CONTROLLING
10 MCQs
-
Controlling is a ___ function of management.
a) First
b) Middle
c) Last
d) Optional -
Controlling begins with:
a) Measuring performance
b) Analysing deviation
c) Setting standards
d) Taking corrective action -
Comparison of actual performance with standards identifies:
a) Objectives
b) Deviations
c) Planning gap
d) Supervision -
Which is NOT a step of controlling?
a) Setting standards
b) Communication
c) Measuring performance
d) Corrective action -
Budget is a ___ standard.
a) Tangible
b) Intangible
c) Both
d) None -
Controlling ensures:
a) Discipline
b) Future planning
c) Both
d) None -
"Management by Exception" means focusing on:
a) Minor deviations
b) Major deviations
c) No deviations
d) All deviations -
A good control system is:
a) Rigid
b) Flexible
c) Expensive
d) Complicated -
Which of the following is a modern technique of control?
a) Breakeven analysis
b) Budgetary control
c) Return on investment
d) Statistical reports -
Corrective action requires:
a) Re-planning
b) Re-train employees
c) Change methods
d) All
CHAPTER 9 FINANCIAL MANAGEMENT
10 MCQs
-
The main objective of financial management is:
a) Wealth maximisation
b) Profit maximisation
c) Sales maximisation
d) Cost minimisation -
Dividend decision relates to:
a) Capital budgeting
b) Investment
c) Working capital
d) Distribution of profits -
Capital structure means mix of:
a) Long-term equity and debt
b) Inventory
c) Cash
d) Fixed capital -
Working capital =
a) Current Assets – Current Liabilities
b) Fixed Assets – Current Assets
c) Reserves – Liabilities
d) Profit – Tax -
Long-term investment decisions are called:
a) Financing decisions
b) Investment decisions
c) Dividend decisions
d) Working capital decisions -
High debt results in:
a) Low risk
b) High risk
c) No risk
d) Fixed risk -
Trading on equity refers to:
a) Using more debt
b) Using more equity
c) Using assets
d) Using working capital -
Fixed capital requirements increase when:
a) Business expands
b) Business contracts
c) Credit sales decrease
d) None -
Which factor affects dividend decision?
a) Earnings
b) Cash flow
c) Taxation
d) All -
Working capital requirement is high in:
a) Seasonal industries
b) Retail business
c) Both
d) None
CHAPTER 10 – FINANCIAL MARKETS
10 MCQs
-
Financial market deals with:
a) Money
b) Shares
c) Short-term & long-term funds
d) Advertising -
Money market deals in:
a) Long-term securities
b) Short-term funds
c) Shares
d) Real estate -
Capital market is divided into:
a) Money & capital market
b) Primary & secondary market
c) Stock exchange & bank
d) Call money & trade -
Issue of new shares is done in:
a) Secondary market
b) Primary market
c) Stock exchange
d) Money market -
SEBI stands for:
a) Securities Exchange Bank of India
b) Securities and Exchange Board of India
c) Stock Exchange Board of India
d) None -
Treasury bills are issued by:
a) RBI
b) Government of India
c) Commercial banks
d) SEBI -
Commercial paper is issued by:
a) Government
b) RBI
c) Large creditworthy companies
d) Consumers -
Stock exchange provides:
a) Liquidity
b) Safety
c) Transparency
d) All -
Which is a capital market instrument?
a) Call money
b) Commercial paper
c) Equity shares
d) Treasury bills -
SEBI’s main objective is to:
a) Protect investors
b) Earn profits
c) Sell shares
d) Support banks
CHAPTER 11 – MARKETING MANAGEMENT
10 MCQs
-
Marketing mix is also called:
a) 4 Cs
b) 4 Ps
c) 5 Ps
d) 7 Ps -
Product includes:
a) Goods
b) Services
c) Ideas
d) All -
Packaging is a part of:
a) Branding
b) Labelling
c) Product
d) Price -
Skimming price strategy means:
a) Low price initially
b) High price initially
c) No price
d) Average price -
“Paid form of non-personal promotion” refers to:
a) Publicity
b) Advertisement
c) Personal selling
d) Sales promotion -
Channel of distribution includes:
a) Wholesalers
b) Retailers
c) Agents
d) All -
The unique identity of a product is called:
a) Brand
b) Label
c) Design
d) Package -
Which of the following is a sales promotion tool?
a) Coupons
b) Samples
c) Discounts
d) All -
“Zero-level channel” means selling through:
a) Wholesaler only
b) Retailer only
c) No intermediary
d) Multiple intermediaries -
Warranty is related to:
a) Price
b) Promotion
c) Product
d) Place
CHAPTER 12 – CONSUMER PROTECTION
10 MCQs
-
Consumer Protection Act (COPRA) was enacted in:
a) 1986
b) 1990
c) 2000
d) 1977 -
A consumer is a person who:
a) Buys goods for resale
b) Buys goods for personal use
c) Manufactures goods
d) Sells goods -
Consumer rights include:
a) Right to safety
b) Right to be informed
c) Right to choose
d) All -
“District Commission” handles claims up to:
a) ₹50 lakh
b) ₹1 crore
c) ₹5 crore
d) ₹2 crore -
Which is NOT a consumer responsibility?
a) To be honest in dealings
b) To read labels carefully
c) To misuse products
d) To file complaints -
Consumer organisations are also called:
a) NGOs
b) Trade unions
c) Retailers
d) Government bodies -
“Right to be heard” ensures:
a) Safety
b) Redressal
c) Representation in forums
d) Education -
ISI mark is used for:
a) Industrial products
b) Jewellery
c) Electronics & appliances
d) Medicines -
Which of the following is a consumer forum?
a) District Commission
b) State Commission
c) National Commission
d) All -
Redressal agencies are organised at:
a) One level
b) Two levels
c) Three levels
d) Four levels
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